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Hello, we're Custom Design Computers - Your Local Computer
Support Company
As you know, there are a lot of computer related service
companies in the Tampa Bay area. Some are very large and
some are one man bands. We fall somewhere in the middle.
We aren't a "Superstore" like a BestBuy® or CompUSA®, nor
are we trying to run our company out of a garage. We have
a very impressive showroom and a large repair facility
located in
Valrico, Florida. Our
office is conveniently located at the corner of Miller and
SR 60 in the Kash n' Karry Plaza. We have a staff of
highly trained and motivated specialists that apply a
personal approach in addressing your computer repair and
networking needs.
The Plant City and the
Brandon Chambers of Commerce trust us with all of their
computer service and networking needs, and so can you!
(more info)
Getting to know
you…
Since the most
important part of providing an effective solution
is understanding your current
situation, we offer a FREE on-site evaluation and
future needs assessment. During this time we will inspect
your current hardware and software configuration and
provide you with our best suggestions and recommendations
to meet your needs today, tomorrow and into the future.
This is what we do...
On-Site Service…
Along with a full
service repair facility, we can also come to you. We know
that unplugging your computer and bringing it to our
office isn't always convenient. Give us a call and we'll
come to your home or office to perform any needed repairs.
In some cases we may need to take your computer back to
our office to complete the repairs, but we can return the
computer when the repairs are done. Downtime for a
business means you're losing money, so we can often
provide same day service to help your office get back on
track as quickly as possible. Our on-site hourly rate is
$90.00 per hour with a one (1) hour minimum. After the
first hour we bill per half-hour. We bill our hourly rate
for travel time one way per technician.
Click here for our Business
Credit Application.
Working with your
Corporate IT Department…
We will work with
your corporate IT staff to provide you with local hands-on
support. We have extensive experience working with offsite
corporate helpdesk staff to provide complete solutions to
all hardware, software and networking issues. If needed,
our staff will contact and coordinate any needed repairs
or updates that need to be performed at your local office.
We know that working with offsite helpdesk staff can be
frustrating and time consuming. We will act as the middle
man to provide a faster and more efficient solution to
help save you time and money.
Maintenance
Programs…
We offer maintenance
schedules to meet all of your ongoing general computer
needs. From connecting to your server remotely to check
your daily backups to making scheduled monthly visits to
your office to perform needed maintenance. Knowing that we
will be at your office on a specific day allows us to
address issues that may not warrant a standard service
call which will help your office operate more efficiently.
This also allows us to address problems we may find before
they cause critical downtime and lost productivity.
Our Business
Account Response Time…
Our goal is to
provide the fastest and most dependable service possible.
We work on a first come, first serve basis. If you are in
need of emergency service, we can provide a more immediate
response at an increased hourly rate of $125 per hour with
a one (1) hour minimum. After the first hour we bill per
half-hour. We bill our hourly rate for travel time one way
per technician.
Net
Account Terms…
We offer net
billable accounts to business customers that have
completed our
credit application
and have been approved. This process takes two to four
weeks to gain approval. Until that process is complete all
new business accounts are on a C.O.D. status unless other
arrangements have been made prior to services being
rendered.
Our service area...
We provide service
to the entire Tampa Bay area including Valrico, Brandon,
Plant City, Tampa, Ocala, St. Pete, Clearwater, Largo and
all surrounding areas. We also service south west Florida
including Fort Myers, North Fort Myers, Cape Coral,
Naples, and Bonita Springs and everywhere in between. Ask
us about our nationwide support plans to meet all your
corporate needs.
In-House Service…
We provide FREE
computer repair and lightning damage estimates! We have
never understood why someone would ask you to bring your
computer to their office and charge a fee to confirm your
fears that your computer isn't working properly - isn't
that why you're already there? We don't think adding
insult to injury is the best way of doing business. Our
rates are simple, we bill
$35.00 per half-hour for in-house service.
Turnaround time...
Most in-house work
can be completed within just a few days! We carry a wide
variety of parts and accessories to get you back up and
running in no time. If we need to order a part (special
order or limited quantity items) we have warehouses all
around the United States and can overnight any item if
needed.
Hours of Operation…
Our normal business
hours are Monday thru Friday 8:00am to 7:00pm and Saturday
10:00am thru 5:00pm. We also offer after
hours emergency support Monday
thru Friday from 7:00pm to 9:00pm. After hours emergency
support is billed at an hourly rate of $125 per hour with
a one (1) hour minimum. After the first hour we bill in
full hour increments. We bill our hourly rate for travel
time one way per technician. Emergency service is also
available on Saturday and Sunday and is billed an hourly
rate of $175 with a one (1) hour minimum. After the first
hour we bill in full hour increments. We bill our hourly
rate for travel time one way per technician.
Overview
of services...
- FREE
computer repair estimates
- FREE
on-site evaluation and future needs assessment
- FREE
lightning damage estimates (including an insurance
letter)
- Emergency
in-house and on-site services
- HP Authorized
Repair Facility (Printers, PC's, Workstations and
Laptops)
- IBM Business
Partner
- Computer
troubleshooting
- Laptop
repairs
- Laptop
upgrades (RAM, hard drive)
- Retail
selection of parts and accessories
- Repairs and
upgrades
- Network
consulting
- Computer
networking services and troubleshooting
- Lightning and
surge protection
- Power outage
protection
- Mission
critical failsafe solutions
- AntiVirus
protection and removal services
- Website
design and maintenance
- Local and
national phone support
- Data
redundancy and backup solutions
- Custom built
computers and servers
- Remote access
support
- New computer
setup and configuration
- Virtual
Private Networking (VPN) solutions
- Local Area
Network (LAN) solutions
- Wide Area
Networks (WAN) solutions
- Network
security solutions
- Disaster
recovery services
- High speed
internet configuration
- Corporate
e-mail solutions
- Third party
contract services
- Future needs
assessment
- Data transfer
services
- Wireless and
point-to-point solutions
- Most
importantly, customer service! Call us at 813-684-2816.
The
stuff we don't do...
Work we
can help to facilitate…
- Installation
of network cabling
- FREE
Roadrunner installation and monthly discounts
- On-Site
printer repair
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